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WARNING: Vaping products contain nicotine, a highly addictive chemical. - Health Canada
Shipping policy
Shipping and Handling
At the present moment, we are shipping to Canada Only. We are pleased to provide a range of shipping options to suit your needs. Please note that shipping times may vary due to peak periods, public holidays, and long weekends. Our goal is to ensure your order is delivered in a timely manner.
Shipping Locations and Delivery Options
We proudly offer shipping services to all Canadian postal codes, with varying options based on your location. At Checkout, customers are offered the following shipping options:
| Shipping Region | Shipping Type | Shipping Time | Order Value | Shipping Cost |
|---|---|---|---|---|
| Within GTA (Greater Toronto Area): | Regular Shipping | 3-5 Business Days | Under $100 | $10 CAD |
| Within GTA (Greater Toronto Area): | Regular Shipping | 3-5 Business Days | Over $100 | FREE |
| Within GTA (Greater Toronto Area): | Express Shipping | 2-3 Business Days | Under $100 CAD | $25 CAD |
| Within GTA (Greater Toronto Area): | Express Shipping | 2-3 Business Days | $100 CAD - $150 CAD | $15 CAD |
| Within GTA (Greater Toronto Area): | Express Shipping | 2-3 Business Days | $150 CAD - $200 CAD | $5 CAD |
| Within GTA (Greater Toronto Area): | Express Shipping | 2-3 Business Days | Over $200 CAD | FREE |
| Within Ontario (Except GTA): | Regular Shipping | 3-5 Business Days | Under $100 | $15 CAD |
| Within Ontario (Except GTA): | Regular Shipping | 3-5 Business Days | Over $100 | FREE |
| Within Ontario (Except GTA): | Express Shipping | 2-3 Business Days | Under $100 CAD | $25 CAD |
| Within Ontario (Except GTA): | Express Shipping | 2-3 Business Days | $100 CAD - $150 CAD | $15 CAD |
| Within Ontario (Except GTA): | Express Shipping | 2-3 Business Days | $150 CAD - $200 CAD | $5 CAD |
| Within Ontario (Except GTA): | Express Shipping | 2-3 Business Days | Over $200 CAD | FREE |
| Within Canada (Except Ontario): Extended delivery time for remote areas Shipping Time Based on Province |
Regular Shipping | 4-8 Business Days | Under $100 | $15 CAD |
| Within Canada (Except Ontario): Extended delivery time for remote areas Shipping Time Based on Province |
Regular Shipping | 4-8 Business Days | Over $100 | FREE |
| Within Canada (Except Ontario): Extended delivery time for remote areas Shipping Time Based on Province |
Express Shipping | 3-7 Business Days | Under $100 CAD | $25 CAD |
| Within Canada (Except Ontario): Extended delivery time for remote areas Shipping Time Based on Province |
Express Shipping | 3-7 Business Days | $100 CAD - $200 CAD | $10 CAD |
| Within Canada (Except Ontario): Extended delivery time for remote areas Shipping Time Based on Province |
Express Shipping | 3-7 Business Days | Over $200 CAD | FREE |
(excluding weekends, holidays, and remote delivery areas).
It is important to note that all orders are subject to availability and payment, and during peak periods, additional processing time may be required. Please feel free to choose the shipping option that best suits your needs and location. If you have any questions or need further assistance, do not hesitate to contact us.
Order Processing
At Bliss Vapes, we strive to ship orders out promptly. We process all in-stock orders on a daily basis, seven days a week, excluding holidays. However, in rare cases, if any questions or concerns arise regarding an order, or if an order is flagged by our fraud-prevention system, you may experience delays in processing. Additionally, we may contact you via phone or email if it is necessary. To ensure that your order is processed without any issues, please make sure to provide us with the correct contact information during checkout.
Tracking & Shipping Time
Upon completion of order processing, a tracking number is automatically generated and a corresponding email with the subject "Your Order Has Shipped!" is sent to the email address provided during checkout. This tracking number will provide information regarding the delivery status of your order once it is picked up from our warehouse.
Please note that all shipping times provided by the shipping couriers are estimates and should be considered as such. For additional convenience, all tracking information can be found and viewed directly by logging in to "My Account".
Incomplete address
If there is any missing or incomplete shipping information, we will reach out to the customer via email. It is imperative that the customer responds within 48 hours, otherwise, the order will be canceled and the customer will be refunded through the original payment method. We take customer satisfaction seriously and will not hesitate to take the necessary steps to ensure that all customers are receiving the best possible service.
Proof of Age Required
All products sold on Bliss Vapes are intended for adult consumption only. To ensure compliance with Canadian law, a signature and valid government-issued photo ID will be required upon receipt of your package, with no exceptions. Furthermore, only the person named in the "Shipping" fields can pick up the package; Canada Post will not release the package to anyone else.
In the event of an underage purchase, a penalty in the form of a 75% refund, minus shipping costs, will be applied.
Order Changes and Cancellations
At Bliss Vapes, we strive to ensure that all of our products are in stock for our customers. However, if a product is out of stock, we may be forced to cancel the order partially or completely. If the cancellation is due to our mistake, we will fully refund the order.
Once an order has been marked as "Left the Facility", we cannot accept any cancellations. When placing an order with us, customers acknowledge that their order and delivery information is accurate.
If adjustments need to be made to the items in the order, a new order must be placed. Our customer service team is available to cancel and refund the previous order, upon request, as long as it has not left our warehouse.
Lost or Damaged Packages
It is imperative that all claims regarding miss-delivered, stolen, or damaged parcels be reported to us within 14 days of the parcels being shipped out. Bliss Vapes is not responsible for any delays, miss-deliveries, or thefts of packages. Once the order is scanned by Canada Post or any other delivery agents, it is the sole responsibility of these agents to deliver the package safely to the purchaser or assigned recipient as indicated in the shipping address.
Shipping is a service that is purchased from Canada Post along with the order from us, meaning any shipping issues must be addressed directly to Canada Post.
Unclaimed Packages
In the event that your item is not successfully delivered due to an issue deemed to be your fault (e.g. wrong address or failure to pick up), we regretfully must inform you that we will deduct a 25% re-stocking fee, as well as the shipping fees from the initial shipment (even if it was free for you) and the fees for the return shipment that we were charged by the carrier, from any potential refund you may be eligible to receive.
International Shipments
We regret to inform you that we are unable to ship outside of Canada at this time. We apologize for any inconvenience this may cause.
Last updated: 12 June 2024
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